Shipping policy
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Estimates
- Standard Shipping (5–7 business days): calculated at checkout
- Expedited Shipping (2–3 business days): calculated at checkout
- Free standard shipping on orders over $50
Domestic Shipping We currently ship to all 50 US states. Delivery times may vary based on your location.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at avenupet@gmail.com within 7 days of the expected delivery date.
Questions? Reach out to us at avenupet@gmail.com or through our contact page.